We’re Here to Help

At Plush & Lush, we’re always happy to hear from you.

Whether you have a question about an order, a product, or simply want to reach out, our team is here to assist.

Please feel free to contact us using the form below or by email.

Customer Support

For questions related to orders, shipping, returns, or product information, please email us at:

hello@plushnlush.com

Our support team aims to respond within 24–48 hours on business days.

Order Assistance

If your inquiry is about an existing order, please include:

• Your Order Number
• The email address used for the purchase
• A short description of your request

This helps us assist you more quickly.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include clear photos of the item and packaging so we can review and resolve the issue promptly.

Business & Collaboration Inquiries

For partnerships, collaborations, or business-related inquiries, please contact:

hello@plushnlush.com

Response Time

Our team typically responds within 1–2 business days.
During busy periods, response times may be slightly longer, but we always aim to assist you as quickly as possible.

Thank You

Thank you for shopping with Plush & Lush.
We appreciate your support and look forward to helping you.