Shipping Policy

At Plush & Lush, we aim to deliver your orders smoothly and as quickly as possible so you can enjoy your purchase without delay. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During high-demand periods, order processing may take slightly longer, but we will always work to ship your items as soon as possible.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery times depend on your location and shipping method.

Typical delivery timeframes are:

  • United States, Canada, UK, Australia: 7–14 business days
  • Europe: 7–15 business days
  • Asia: 6–12 business days
  • Rest of the world: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

From time to time, Plush & Lush may offer promotional free shipping on selected orders or during special campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package.

If you do not receive tracking information within a few days of placing your order, please contact us and we will assist you.

Multiple Item Orders

If your order contains multiple items, they may sometimes be shipped separately depending on product availability and supplier location. In such cases, you may receive multiple tracking numbers.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on the regulations of your country.

These charges are determined by local authorities and are the responsibility of the customer.

Shipping Delays

While we work with reliable shipping partners, delays can occasionally occur due to:

  • Customs processing
  • Weather conditions
  • Carrier delays
  • High seasonal demand

If your order appears delayed, please contact us and we will gladly assist in tracking your package.

Lost or Damaged Packages

If your order arrives damaged or appears lost during transit, please contact us within 7 days of delivery so we can review the issue and help resolve it as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

hello@plushnlush.com

We are always happy to help.