Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.
Can I cancel my order after placing it?
Orders can be cancelled within 12 hours of purchase as long as they have not been processed or shipped. Please contact us as soon as possible if you need to cancel or modify your order.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with your order details.
Shipping & Delivery
How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location. Delivery times may vary slightly due to customs processing or carrier delays.
How long does it take to process an order?
Orders are typically processed within 1–3 business days before shipping.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your package.
Why did I receive multiple packages?
Some orders may be shipped from different locations depending on product availability, which means items may arrive separately.
Returns & Refunds
Can I return my order?
Yes. You may request a return within 14 days of receiving your order, provided the item is unused and in its original condition.
Are all items eligible for return?
Some items such as jewellery, customized items, or final sale products may not be eligible for return due to hygiene or safety reasons.
How long does it take to receive my refund?
Once your return is received and approved, refunds are typically processed within 5–10 business days to your original payment method.
Products
Are your products high quality?
At Plush & Lush, we carefully curate products that focus on soft textures, everyday comfort, and thoughtful design. Each item is selected to bring warmth and joy to everyday living.
Will products look exactly like the pictures?
We do our best to display products as accurately as possible. However, colors may vary slightly depending on screen settings and lighting.
Orders & Support
What should I do if my item arrives damaged?
Please contact us within 7 days of delivery and include photos of the item so we can assist you with a replacement or refund.
How can I contact Plush & Lush?
If you have any questions, please email us at:
We’re always happy to help.
About Plush & Lush
What is Plush & Lush?
Plush & Lush is a lifestyle store focused on soft comfort and joyful everyday essentials — from cozy home touches to charming accessories and carry items designed to brighten daily life.